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Noticeboard

The Surgery will be CLOSED on Bank Holiday Monday 25th May 2020. 


If you need medical advice when we are closed please call NHS 111

Complaints

Most patients are happy with the service they get at


The Village Surgery, but we realise that there may be times


where we do not get things right, if so we are here to LISTEN.


In the first instance please contact the Lynn Armstrong the Practice Manager either in writing to:


The Village Surgery


113 East Barnet Road


EN4 8RF


or by email to:


lynnarmstrong2@nhs.net


You have the right to approach NHS England if you feel your complaint has not been resolved at the surgery. If you still have concerns then you are invited to contact the Health Service Ombudsman.


The details are as follows:


NHS England


PO Box 16738


Redditch


B97 9PT


0300 311 2233



The Parliamentry and Health Service Ombudsman


Millbank Tower


Millbank


London


SW1P 4QP


0345 015 4033


www.ombudsman.org.uk


For the elderly and disabled patients, further assisstance can be obtained from NHS Complaints Advocacy Team:


0300 330 5454


nhscomplaints@voiceability.org



 
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