Most patients are happy with the service they get at
The Village Surgery, but we realise that there may be times
where we do not get things right, if so we are here to LISTEN.
In the first instance please contact the Lynn Armstrong the Practice Manager either in writing to:
The Village Surgery
113 East Barnet Road
or by email to:
You have the right to approach NHS England if you feel your complaint has not been resolved at the surgery. If you still have concerns then you are invited to contact the Health Service Ombudsman.
The details are as follows:
PO Box 16738
0300 311 2233
The Parliamentry and Health Service Ombudsman
0345 015 4033
For the elderly and disabled patients, further assisstance can be obtained from NHS Complaints Advocacy Team:
0300 330 5454